WHO WE ARE
The sale of products through the website www.ododo.gr is carried out by “Ododopromitheftiki” with distinctive title “Ododo” (hereinafter the business), registered before the Tax Office of Amfissa under VAT no. EL062216690. For any question or query you have about the above business please fill in the contact form as described on the website in the "contact" section.
COLLECTION OF INFORMATION AND/OR DATA RESULTING FROM THE VISIT AND USE OF THE WEBSITE
PROVISION OF TRUE INFORMATION BY THE VISITOR-USER OF THE WEBSITE AND ONLINE STORE
Any user - consumer of the website is obliged to use it properly and place valid orders using true and valid information; otherwise, and should any unlawful and fraudulent user behaviour be brought to the business’s attention, the latter may immediately cancel the order. If the user does not provide all the required information as specified each time, the business will not be able to process the order. Finally, by submitting the order, the user guarantees that he is at least 18 years old and that he has the legal capacity to conclude binding contracts.
CONTRACT CONCLUSION AND PRODUCT AVAILABILITY-DESCRIPTION
The sales contract between the business and the user of the online store is considered concluded in accordance with the following terms. Specifically, upon completion of all the required steps for placing the order, a confirmation email will be sent to the user informing the latter about the acceptance of the order or processing of the order or, otherwise, a message will be sent to the user confirming that we have received your order. This message should in no case be considered by the user as concluding the contract. After the business processes the order and finds that it is able to execute it then it will dispatch the order and at the same time will send a new message informing the user that the order has been dispatched. Then and only then the contract is concluded and considered valid. It goes without saying that in the event that the user is charged for an order for which a contract has not been concluded as mentioned above, then the amount charged will be refunded to the user in accordance with the provisions of the chapter related to refunds. It is noted that especially in the case that the user chooses the payment by cash on delivery, the contract is considered concluded exclusively upon payment for the goods purchased to the respective courier by the user.
The products for sale that appear in the online store are exclusively the products that appear in the warehouse of the online store of the business. The business bears no responsibility for any products that appear available in the online store but for whatever reason are ultimately not available. It goes without saying that in the event that the user is charged for an order but the product is ultimately not available, the amount will be refunded to the user in accordance with provisions of the chapter related to refunds. The business can also remove at its sole discretion any product it wishes even if a message confirming that the order has been received was sent. It goes without saying that the business bears no responsibility for the above action except for the refund to the user of the amount that it may have received for the product removed. The business also reserves the exclusive right to reject at its sole discretion and for any reason any order without accepting any responsibility other than the refund of any amount it may have received for the order rejected. Re: the refund method, please see below refund.
The product code and description are clearly written separately on each item. The business is not responsible for any mistake in entering the product code or description. Nonetheless, the business, as soon it becomes aware of any such error, is obliged to correct it without any delay.
The price of each product will be the one set at any time on the website including VAT (but not including shipping costs for which there is a special provision when placing the order by the user), except in cases of obvious error. The business takes all measures to ensure that the listed prices are valid, however errors may occur. In the event that such an error occurs the business will inform the user without delay as soon as it becomes aware of the error and will contact the user to confirm whether the latter wishes to complete the order with the corrected price or not. If it is impossible to contact the user, the business will consider that the order has been canceled and will refund in full any amount paid by the user. The business is not obliged to supply any product to the user at the erroneous lower price (even if a Shipping Confirmation has been sent). Prices are subject to change at any time, without affecting, however, prices of products already ordered and for which an order confirmation has already been sent.
ORDERING PROCEDURE - PAYMENT
The placement of the order (products selected by the user and placed in his shopping cart) by the user can take place in two ways.
The first way is to register as a user and provide all details requested.
The second way is to proceed as a guest and provide only the necessary information required to complete the order.
In both cases, the user is required to provide explicit consent regarding the present terms and conditions of use, as well as the Data Protection and Privacy terms and conditions.
Once the user has selected all the products he intends to purchase, these will have been added to his shopping cart and the next step is to complete the order and proceed with payment. To do this, the user must follow the steps of the purchase process, completing or verifying the information required.
Payment can be made:
(a) Τhrough credit, debit and prepaid cards of Visa, Mastercard, Maestro. Especially for payment by credit and debit cards, the user will be transferred to a secure environment provided by National Bank for maximum security. At this point it is worth noting that the business is not aware of or retains any element of the payment card. The details are given only in the secure bank environment and the user is asked to carefully read the terms mentioned in this environment before giving his card details. The business is not responsible for any damage suffered by the user at this stage. The non-approval of payment by the card issuer does not create any responsibility of the business as the contract will be considered as not concluded. All card payments are processed through National’s Bank electronic payment platform and use encryption. Encryption is a way of encrypting information until it reaches its final recipient, who will be able to decrypt it using the appropriate key.
(b) Cash on delivery (only for residents of Greece). Payment will be made by the user to the courier upon delivery of the parcel with an extra charge of two(2) euros for deliveries within Greece.
(c) By deposit in the Bank account of the company
(d) By payment via PayPal and the secure platform
ORDER CONFIRMATION AND SHIPPING METHODS
Upon completion of the order (a) a confirmation email re: the receipt of the order by the business and (b) a message about the dispatch of the order, as mentioned above, will be sent.
Any order placement until 15:00 Greek time, from Monday to Friday can be processed by the business on the same day except for force majeure. Orders past this time will be processed the next day.
The shipping costs of products in Greece and abroad have as follows:
For orders within Greece the charge is three (3) euro for packages up to four (4) kilos and one (1) euro extra if kilo. If it is an inaccessible area, the delivery time is from 1 to 4 days and the shipping costs does not change. In case you choose to pay by COD, there is an additional charge of two (2) euro.
For orders outside Greece the charge depends on the weight and the country of shipment.
CONSUMER RIGHTS - RETURN POLICY
RIGHT OF WITHDRAWAL
The user is entitled to withdraw from the contract without justification within an exclusive period of fourteen (14) calendar days from the date on which the user or third party receives the product.
RESULTS OF WITHDRAWAL - REFUND - REPLACEMENT OF PRODUCTS
In case of exercise of the withdrawal right above, the business has to refund the the user within 14 days, as long as the business considers that the product returned is in proper condition (except for any additional initial delivery costs applying should the user has chosen any other delivery method than the basic and less expensive method offered by the business). The refund will take place using the same payment method used by the user for the initial transaction. Refunds for personalized products that have been processed specifically for a specific user can not take place. The business can withhold the refund either until it receives all the products back or receives proof of their return. It is worth noting that the user must return the product in the condition in which it was received, otherwise the user is responsible for any damage caused resulting in a reduction of the product’s value. In the event that the user wishes to replace a product, replacement may only take place if the product is available at a given time in the warehouse of the business's online store, the business not being responsible for any unavailability or inadvertently incorrect availability indication in the online store. In this case the business must inform the user without delay and either return the amount according to the above or propose replacement with any other product. For the replacement of the product, all the above conditions also apply to the refund (replacement within 14 calendar days, excellent condition of the returned product, examination by the business, etc.) Replacement for personalized products that have been processed specifically for the specific user can not take place.
RETURNS OF DEFECTIVE PRODUCTS
In the unlikely event that the user considers that the product received is defective, the user may contact the business either by email or by filling out the special contact form and returning the product. After the business receives the product, it must thoroughly examine it and inform the user as soon as possible, regarding the condition of the product and its rights, whether they concern a refund or replacement with another product depending on availability. Refunds or replacements must be made within 14 calendar days of the day the business sends an informative email to the user regarding its review of the defective product. The refund will be made by the same method as the payment method used at the time of purchase.
DISCLAIMER - SECURITY
The business is not responsible for wrong product orders placed by the user or for any misuse resulting by not faithfully following the instructions. In the event of a manufacturing defect in any form, the business is liable either for the replacement of the product or for a refund in accordance with the above.
The business bears no responsibility for any lack of availability or delay in delivery or inability to deliver due to force majeure that are not due to a fault of the business, such as strikes, public health reasons, pandemic, lockdown, extreme weather events, courier problems such as accidents, inability to use public or private telecommunications networks, terrorist attacks or threat of terrorist attacks, war acts, decrees, laws, regulations or government restrictions, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, malfunctioning of banking systems, etc.
The business does not guarantee neither the security of browsing this website and that the content of this website and the quality of the services provided through it will meet the needs, requirements and expectations of its users/visitors. Any direct, indirect positive or negative losses arising from access to, or use of this website, do not create any liability for the business or its affiliates.
The business is not responsible for any damage resulting from the use of this website by any users and is related to the operation of this website even if it concerns loss of information and/or property damage possibly resulting from malicious interventions of third parties or from problems occurring in the operation of the website. The business has already undertaken measures to protect users with appropriate measures, but cannot, under no circumstance, protect the user in an absolute manner. In case the user is not able to take the above potential risk, it is strongly encouraged to leave this website without delay.
All card payments are processed through National’s Bank electronic payment platform and use encryption. Encryption is a way of encrypting information until it reaches its final recipient, who will be able to decrypt it using the appropriate key.
INTELLECTUAL PROPERTY RIGHTS
This website and its contents, indicative photos, clothes, logos, trademarks, etc. belong exclusively to the business and are protected by the applicable national and international laws. Their use is expressly prohibited without the prior written permission of the business or their legitimate owner. Products, business names, trademarks and distinctive signs of third parties, appearing on this website, are the intellectual and industrial property of those who are solely responsible for them.
PRIVACY & PERSONAL DATA
Regarding the privacy & personal data policy please visit the link “PRIVACY - DATA PROTECTION”.
Regarding the cookies policy please visit the link “COOKIES POLICY”.
MODIFICATION OF TERMS AND CONDITIONS OF USE - APPLICABLE LAW
The exclusive right to modify these terms belongs to the business, which may modify them whenever it deems appropriate. Before placing and completing an order, the user must carefully read these terms for any modifications as they are immediately applicable.
The interpretation and application of the above terms are governed by Greek law and any dispute that arises is subject to the jurisdiction of the Courts of the business's registered seat.